Professional Services
Conduit offers a full range of professional services to ensure the success of our clients and to help them maximize their investment in our software solutions.
Application Hosting
Maximize your existing IT resources and avoid unnecessary hardware, software, and system administration costs by taking advantage of Conduit's Managed Application Hosting services. Conduit maintains a state-of-the-art data center to host your critical applications.
- UPS protection
- Diesel generator backup
- HVAC climate control
- Redundant connectivity
- 24x7 server monitoring from a central operations center
Implementation
To ensure a smooth and timely rollout, Conduit offers the following Implementation Services. Our goal is to provide a smooth implementation of your solution to minimize the internal resources you need to allocate to your software project.
- Materials collection and coordination
- Content structuring and implementation
- Data formatting and entry of product, parts, and catalog information
- Project Management to ensure minimal disruption to your day-to-day business
Configuration
No two companies operate with the same set of business processes, policies, and procedures. Your unique configuration requirements can be incorporated into Conduit's SmartEnterprise Suite™ - accommodating your specific needs.
- Replication of your existing business processes
- Product, account, and pricing rules
- Custom reports
Training
Conduit has developed a variety of initial and ongoing training programs to meet the needs of our clients. Because Conduit IT software uses a web browser as the client (familiar to most users), costs for training are minimal.
- On-site application training for your staff
- User tutorials for your dealers and distributors
- User Group training at your sales and dealer meetings
Technical Support
Our Technical Support staff is committed to providing timely and accurate resolutions to all of our clients support related issues.
- Prompt response to client initiated calls
- Proactive contact regarding the availability of new product releases
- Current release patches to our installed customer base
